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Using the Console to request data recovery

info
This documentation only applies to Snowplow BDP. See the feature comparison page for more information about the different Snowplow offerings.

You can use BDP Console to submit a data recovery request to our Support team.

caution

Instead of relying on this process, we strongly recommend you to set up loading failed events into a separate table in your warehouse or lake.

This way, you can explore failed events much easier. You can also fix them using SQL and merge the results with your good events.

To make a data recovery request, you will need to specify the problem that needs fixing, e.g.:

  • The name of an attribute is wrong (e.g. there is a typo)
  • An attribute is missing from some events
  • The version of an entity is wrong
  • There was a loading or a Collector error

In addition, provide the time range and notes on the specific problem.